We are dedicated to supporting our customers.  Our offices are staffed from 8:00am to 5:00pm, Monday through Friday, Mountain Standard Time.  During business hours, you can reach us by calling our toll-free number 800-325-3278 (FAST) and you can leave a voice mail message during non-business hours and we will return the call the next business day.

100% Satisfaction Guaranteed
We want you to be completely happy with your purchase. If for any reason you are dissatisfied, return the materials within 30 days for an exchange, credit, or refund.

Preview Policy
We do not have a separate preview policy for materials, but you may return any item for any reason within 30 days of purchase for a full exchange, credit, or refund.

Software Site Licenses and Volume Discounts
Please call customer service at 800-325-3278 (FAST).

Return Policy
You may return any item for any reason for a full exchange, credit, or refund within 30 days of purchase. Before you ship a return, please call 800-325-3278 (FAST) for preauthorization. We cannot accept returns without an authorization number, nor can we accept letter sets that have been broken apart.

To return items, you must ship them by UPS or Federal Express so that they can be traced if lost or damaged during shipping. You pay the shipping charges. The items you return must be received in salable condition and be accompanied by a copy of your invoice or packing slip. Returned items that are not in salable condition are not credited. Ship returns to:

Attn: Returns, F.A.S.T. Learning, LLC, 2300 S. Birch Street, Denver, CO 80222

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F.A.S.T. Learning, LLC • 2300 South Birch Street • Denver, CO 80222